FAQ
Order Information and Tracking
As soon as your order is shipped we will offer you access to the online tracking of our courier. There you can find the most up-to-date information available. Please be aware that it might take up to 24 hours from the receipt of your shipping details email before the online tracking is visible. To view the online tracking, please see the following options:
1. After your order has been shipped you will receive an email which contains the link to the online tracking of our courier.
Are your trainers in UK sizes?
Yes, all our stock is shown in UK sizing.
100% Authentic & Deadstock
Each item is carefully checked by our authentication team to guarantee authenticity.
Invoice
Your invoice will be sent to you via a separate email.
Security
We are confident about the transaction security we offer. Every payment is automatically processed in a secure and protected environment for financial information.
Double Order
If you have received multiple order confirmations with different order numbers, this means you have placed 2 or more orders. If this wasn't your intention, please contact our Customer Service.
Product Availability
Due to stock replenishment, it is possible the model you are looking for is no longer available online. For specific model availability queries please contact our Customer Service directly for information on when your model will return.
Product Warranty
We kindly ask you to check the contents of your delivery on arrival. If you have received a defective item, please contact our Customer Service with a short description of the defect. The warranty on Heavenkicks™ footwear applies to defects in materials and workmanship for 30 days from the date of product receipt. If a defect occurs within this time, please contact our Customer Service. We will evaluate your request and determine whether the product will be replaced, returned or the purchase price credited (including shipping costs). Please note: Do not return the faulty item(s) before you receive further instructions. For more information please see our General Terms and Conditions of Sale.
Payment Methods:
MasterCard
VISA
Maestro
Refunds
You will receive a full refund of the purchase price and shipping cost paid for the order, on average, within 10 working days after we have received the original item(s). The refund will be issued to the original card/account. Refunds not related to returns also take on average 10 working days to process.
Shipping and Delivery
4 – 6 working days
NOTE: • Except for the UK mainland, we are unable to deliver to islands. • Deliveries to the mainland of UK, France, Portugal, Denmark and all other mentioned countries in our FAQ's are accepted. • We do not deliver to P.O. Boxes.
Shipment Tracking
As soon as your order is shipped we will offer you access to the online tracking of our courier. There you can find the most up-to-date information available. Please be aware that it might take up to 24 hours from the receipt of your shipping details email before the online tracking is visible. To view the online tracking, please see the following three options:
After your order has been shipped you will receive an email which contains the link to the online tracking of our courier.
Return Policy
We will accept returns and provide full refund under the following conditions:
Purchase was made at www.heavenkicks.com
Items are in a like-new condition.
Items are returned to us within 30 days after the delivery date.
Only orders that are delivered to an address within the United Kingdom will receive a prepaid return label with The Royal Mail.
Return Shipping Costs
If for any reason you are not satisfied with your purchase you can always return unused/ unworn items within 30 days. All charges will be supported by us.
Coupon Codes
A voucher code is a great way to save money when shopping online. It’s a special code that you enter at the checkout for an instant discount. We advise you to copy/past the codes in the shopping basket. When you enter a valid voucher code on the checkout page, it automatically recalculates the amount due based on the discount connected to the code. Please note: Coupon codes cannot be applied to orders that have already been placed! If you are having difficulties entering your coupon code, please contact our Customer Service before placing the order.